1. Payment Terms and Conditions

1.1 Payment Processing Overview

At MAERC Labs, we have established a streamlined payment processing system through our trusted financial partner, Lawgical Guru, which operates under the same corporate umbrella. This strategic partnership enables us to provide secure and efficient transaction processing while maintaining the highest standards of financial compliance.

1.2 Accepted Payment Methods

We accept the following payment options, all processed through Lawgical Guru’s secure payment infrastructure:

Electronic Fund Transfers:

• NEFT (National Electronic Funds Transfer)

• RTGS (Real Time Gross Settlement)

• IMPS (Immediate Payment Service)

Digital Payment Solutions:

• UPI (Unified Payments Interface) through all major providers

• Mobile wallet payments (PayTM, PhonePe, Google Pay, etc.)

Card Payments:

• All major credit cards (Visa, Mastercard, American Express)

• Debit cards issued by Indian and international banks

1.3 Payment Security Protocols

We implement rigorous security measures to protect your financial information:

• 256-bit SSL encryption for all transactions

• PCI-DSS Level 1 compliance (the highest security standard)

• Two-factor authentication for high-value transactions

• Regular security audits and penetration testing

• Tokenization technology to prevent data breaches

1.4 Payment Confirmation and Receipts

Upon successful payment completion:

• Instant payment confirmation will be displayed on screen

• A detailed payment receipt will be emailed to your registered address

• Payment records will be available in your customer portal

• All invoices will clearly show MAERC Labs as the service provider

For failed transactions:

• Automatic reversal within 24-48 hours

• Notification via email and SMS

• Dedicated support for transaction recovery

2. Comprehensive Refund Policy

2.1 Refund Eligibility Criteria

We have established transparent refund policies to ensure fairness to both our clients and our organization:

Full Refund (100% of payment amount)

• Available when requested within 48 hours of payment

• Applicable when no services have been initiated

• Requires submission of valid reason (evaluated case-by-case)

• Processed without any deductions or penalties

Partial Refund (80% of payment amount)

• Available between 48 hours and 7 days post-payment

• Includes 20% performance fee for administrative and processing costs

• Only applicable for services not yet delivered

• Requires formal request submission

2.2 Non-Refundable Circumstances

Refunds will not be issued in these specific scenarios:

• When services have been fully rendered and delivered

• For customized projects where work has commenced

• After 7 days from the original payment date

• For any violation of our terms of service

• When third-party costs have been incurred on client’s behalf

2.3 Detailed Refund Process

To initiate a refund request, please follow these steps:

1. Submission:

   • Email your request to info@producttesting.in

   • Include your transaction ID and payment proof

   • Provide detailed reason for refund request

2. Evaluation:

   • Our team will review within 24 business hours

   • May request additional information if needed

   • Will provide preliminary response within 48 hours

3. Processing:

   • Approved refunds processed within 5-7 business days

   • Credited to original payment method

   • Notification sent upon completion

4. Completion:

   • Confirmation email with refund details

   • Updated records in your account

   • Follow-up survey for feedback

3. Special Circumstances and Exceptions

3.1 Disputed Transactions and Chargebacks

In case of payment disputes:

• We encourage direct resolution before chargebacks

• Chargebacks incur 5% processing fee if found invalid

• Fraudulent claims may lead to legal recourse

• We maintain detailed transaction records for verification

3.2 Service Cancellations and Modifications

For ongoing projects:

• Prorated refunds available for incomplete work

• Calculated based on work completed versus remaining

• Requires formal cancellation request

• Subject to project manager approval

3.3 Technical Issues and Errors

For system-related problems:

• Duplicate payments automatically refunded

• Processing delays beyond 72 hours exempt from fees

• Technical failure cases handled on priority

• Compensation considered for significant inconveniences

4. Policy Administration and Governance

4.1 Policy Updates and Modifications

We reserve the right to:

• Update this policy as needed to reflect operational changes

• Implement immediate changes for legal/regulatory compliance

• Notify users of significant changes via email

• Maintain version control with clear revision history

4.2 Legal Jurisdiction and Compliance

All financial matters including:

• Governed by Indian Contract Act, 1872

• Subject to Mumbai jurisdiction

• Dispute resolution through arbitration

• Compliance with RBI payment regulations

4.3 Customer Support and Queries

For any payment or refund concerns:

• Primary contact: info@producttesting.in

• Dedicated support team available 10AM-6PM (Mon-Sat)

• Escalation matrix for unresolved issues

• Maximum 48-hour response time guarantee

Policy Version: 2.0
Effective Date: June 2024